Ban on curbside rideshare pickups leads passengers to report wait times longer than the flights themselves
Los Angeles international airport (LAX) has apologized for “unacceptable” wait times after a new policy banning Uber and Lyft from picking up passengers at the curb led to major traffic jams and delays.
The new system at the country’s second-busiest airport requires travelers to take a shuttle to a separate area to meet their rideshare drivers, and a bumpy rollout on Tuesday resulted in gridlock and overcrowded shuttles, as well as some passengers waiting more than an hour for their rides.
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